Shipping Options and Approximate Rates
Purchases will be shipped via UPS from either our Vancouver or Toronto distribution center. You can expect your purchase to arrive within 4-12 business days from receipt of your order. For an additional charge, we can expedite delivery to most destinations in 1-4 business days.
- The shipping and handling cost for your order is based on the total weight of the order.
- Please allow up to 2 business days to process and pack your order.
- Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.
- Delivery times shown below are based upon normal business volume. You may choose to upgrade the shipping method for faster delivery. Not all delivery methods are available to all areas.
- Note: Your package will come from one of our Canadian distribution facilities located in Vancouver and Toronto, Canada.
of approx. 3 kg or less
of approx. 4.5 kg
|Ground||$6.00||$10.00||5 - 12 business days|
|Air||$8.00||$12.00||4 - 7 business days|
|Priority||$35.00 approx*||$45.00 approx*||1 - 4 business days|
Valentine's Day 2018 shipping cut-off times
- Ground shipping cutoff is January 31 at 12 p.m.
- Air shipping cutoff is February 8 at 12 p.m.
- Priority shipping cutoff is February 12 at 12 p.m.
P.O. Boxes and Rural Areas
Most orders will be shipped by UPS, but deliveries to P.O. boxes and most rural areas will go through Canada Post. For more information, please reach out to our customer care team at 1-800-733-5874 or firstname.lastname@example.org.
Unfortunately, we cannot ship internationally at this time.
- Gift cards are sent separately from other items.
- Shipping costs and delivery times are shown below. For faster delivery, choose our E-Gift Card, a personalized gift card sent via email.
|Ground||$4.00||2 - 12 Business Days|
|Air||$8.00||4 - 7 Business Days|
Out of Stock Items
We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. LUSH does not back order.
Order Cancellation and Changes
We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.733.5874 and quote your order number.
When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
Can I ship to multiple addresses?
You will need to create a new order if you would like to ship to more than one address.
What shipping method do you use?
The majority of our packages are shipped by UPS. However some packages may be delivered by an alternative carrier. For more information, please call Customer Care on 1.888.733.5874.
Do I have to sign for delivery?
You will not have to sign for delivery unless you tick the 'Signature Required' box in the checkout. However, by not ticking that box you are acknowledging that neither UPS nor LUSH are responsible for replacing product in the event that your order is damaged or missing.
What do I do if I have special delivery instructions?
Unfortunately UPS does not accept special delivery instructions for orders placed through LUSH at this time.
Can I return my product if it arrives melted, or melts while I've stored it?
Products labeled with our Melt Warning are made with ingredients that allow the product to melt around body temperature. During the summer months, these products can get very warm in transit and may melt into liquid. LUSH is not responsible if the warned items arrive melted, and in most cases you should be able to pop the products into the fridge and still be able to use them. Please note, we are not able to replace or refund these items if they melt in transit. Keep in mind that if you put them on the radiator or in direct sunlight they’re going to turn into liquid too, so please keep them someplace cool.