Shipping information

Purchases will be shipped by UPS from either our Vancouver or Toronto distribution center in Canada.

  • The shipping and handling cost for your order is based on the total weight of the order.
  • Orders are only shipped on business days: Monday-Friday, excluding stat holidays.
  • If you place your order before 12:00pm on a business day, we aim to have it shipped the same day.
  • Delivery times shown are based on normal business volume.
  • For faster delivery, upgrade your shipping method, but note: not all delivery methods are available to all areas.
Method Cost
Smaller package
of approx. 3 kg or less
Cost
Larger package
of approx. 4.5 kg
Order Arrival
Ground $6.00 $10.00 2-8 business days
Air $8.00 $12.00 2-3 business days
Priority $35.00 approx* $45.00 approx* 1-2 business days

P.O. Boxes

Most orders will be shipped by UPS, but deliveries to P.O. boxes and most rural areas will be delivered by Canada Post. For more information, call our customer care team at 1-888-733-5874 or email customercare@lush.com

International Addresses

Unfortunately, we cannot ship internationally at this time. For orders to the United States, visit lushusa.com.

Gift Cards

  • Gift cards are sent separately from other items.
  • Shipping costs and delivery times are shown below. For faster delivery, choose our E-Gift Card, a personalized gift card sent via email.
Method Cost Order Arrival
Ground $4.00 2 - 12 Business Days
Air $8.00 4 - 7 Business Days

Out of Stock Items

If an item in your order is out of stock, our customer care team will be in touch to discuss a solution. We’re unable to back order items that are out of stock.

Order Cancellation and Changes

We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1-888-733-5874 or email customercare@lush.com.

Order Tracking

When your order is shipped from our warehouse, we’ll send you an email to confirm your shipment. This email will include a tracking number and link so you can track your package. You can also track your package here: http://om.lush.com/shop/tracking.html. Just enter your tracking number!

Common Questions

Can I ship to multiple addresses?

We’re unable to ship a single order to multiple addresses. You’ll need to create a new order if you’d like to ship to more than one address.

What shipping method do you use?

Most of our packages are shipped by UPS. However, some packages may be delivered by an alternative carrier. For more information, please call Customer Care at 1-888-733-5874 or email customercare@lush.com.

Do I have to sign for delivery?

Nope, no signature will be required for delivery.

Can I enter special delivery instructions?

Unfortunately, UPS doesn’t accept special delivery instructions.

Can I return my product if it arrives melted, or melts while I've stored it?

Products labeled with our melt warning symbol are designed to melt around body temperature. Especially in the summer months or in hot climates, it’s possible for these products to melt while in transit. If products with a melt warning arrive melted, we won’t be able to replace or refund them, so order at your own risk! To avoid disappointment in hot climates or seasons, we recommend purchasing meltable products at your local shop. If melting does happen, in most cases you can simply pop the product into the fridge to solidify and they’ll still be usable (though may not look as pretty!). Once they’ve arrived, keep meltable products in a cool spot away from direct sunlight.