Returns

We always want you to be happy with your purchase, but if you're unsatisfied, it's easy to return or exchange it. If you purchased your item(s) online or by phone, please contact our Customer Care team to obtain a return authorization and further instructions.

Opening times


  • Monday - Friday:
    6:00am to 6:00pm PST
  • Saturday - Sunday:
    7:00am to 3:00pm PST

Returned items need to be 75% intact and returned with their original packaging and include a copy of the packing slip. You can return items up to 45 days after the date we shipped your order. Shipping charges are not usually refundable.

Remember, we cannot accept returns without prior authorization.

If we shipped the wrong item to you by mistake, please contact Customer Care and we will ship the correct item at no additional cost. Our apologies, but all items purchased from a Lush retail shop must be returned to a shop. Conversely, all items purchased online or by phone may be returned by contacting our Customer Care team.

If you purchased your item(s) in-store:

  • You can return your item(s) in-store with a receipt within 31 days.
  • Without a receipt, you can still exchange your item(s).

If you purchased your item(s) in-store to be delivered to your home and paid with debit, credit or gift cards:

  • You can return your item(s) in-store with a receipt within 31 days.
  • Without a receipt, you can still exchange your item(s).
  • If you haven't received your order yet, please contact our customer care team to process your return.
  • If you have received your order, you can return it in-store within 31 days along with the product and receipt. Or contact customer care.
  • If there's no receipt or 31 days have passed, the product can be exchanged in-store.