Orders

Frequently asked questions
How do I track my order?

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.

How do I change or cancel my order?

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.733.5874 and quote your order number.

How do I return my order?

Lush wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care at 1.888.733.5874 to obtain a return authorization and receive further instructions. Unfortunately, we are unable to accept returns for products purchased through Lush retail stores.

More information on Returns

Why is my credit/debit card not being accepted?

Please enter your billing address and phone number exactly as it appears on your credit card statement. If you feel there’s an error, we recommend getting in contact with your banking institution or rechecking the information entered in the required fields.