Shipping Information


Shipping Options  |   Courriers  |   Exceptions   |  Gift Cards  |   Order Tracking   |  Order Cancellation and Adjustments   |   Common Questions


We are currently processing orders placed on May 28th.

Last updated on: May 29th.

Please note that there may still be some orders from previous dates that are still in progress as well. Your order will take approximately 10-15 business days to arrive: 7 business days for processing and 2-8 business for shipping. You may experience additional delays with your delivery carrier. Make sure to check your tracking information for the most up to date status of your order.

Learn more about how we’re responding to Covid-19.


Free Shipping Terms and Conditions

  • Order must be over $40 to qualify for free ground shipping. Offer ends June 30th, 2020.
  • Does not include gift card purchases.
  • No coupon code required. Shipping amount will be automatically deducted at checkout.
  • Only includes Ground Shipping. All expedited shipping services will be available at their normal cost.
  • Excludes military addresses as well as Alaska, Guam, Hawaii and Puerto Rico.
  • We reserve the right to change or cancel a promotion at any time without notice.
  • Due to a higher volume of online orders, expect delayed delivery times.

Shipping options, rates and arrival times

 

Method

Cost
Small packages
of approx. 3 kg or less

Cost
Larger package
with over 4.5 kg
Order Arrival
Ground $6.00 $10.00 2-8 business days, depending on location
Air $8.00 $12.00 2-4 business days
Priority $35.00 approx* $45.00 approx* 1-2 business days
  • Delivery times shown are based on normal business volume.
  • The shipping and handling cost for your order is based on the total weight of the order.
  • Orders are only shipped on business days: Monday-Friday, excluding stat holidays.
  • If you place your order before 12:00pm on a business day, we aim to have it shipped the same day.
  • For faster delivery, upgrade your shipping method, but note: not all delivery methods are available to all areas.
  • Due to delays with our shipping partners, we're not able to offer expedited shipping at this time. Air delivery is only available for Hawaii and Alaska. 

Shipping Courriers

 

We ship our packages via UPS, Fedex, USPS or Canada Post.

Purchases will be shipped from either our Vancouver or Toronto distribution center in Canada.

Most orders will be shipped by UPS.


Shipping Exceptions and Restrictions

 

US Military & Diplomatic Addresses

We ship to APO/FPO/DPO locations! Your order will arrive via USPS but arrival may be delayed based on location. Note that no tracking number will be provided.

Alaska, Hawaii and US Territories (excluding Guam, US Virgin Islands & Puerto Rico)

We unfortunately do not ship to any US territories. We only ship within the United States, including Hawaii and Alaska. We cannot ship to Puerto Rico, Guam or US Virgin Islands.

Packages to Alaska and Hawaii can only be shipped by air or priority, and normally arrive within 2-3 business days.

US Military & Diplomatic Addresses

We ship to APO/FPO/DPO locations! Your order will arrive via USPS but arrival may be delayed based on location. Note that no tracking number will be provided.

International Addresses

Unfortunately, we cannot ship internationally at this time. For Canadian orders visit lush.ca.

Multiple Shipping Addresses

We’re unable to ship a single order to multiple addresses. You’ll need to create a new order if you’d like to ship to more than one address.


Gift Cards

 
  • Gift cards are sent separately from other items.
  • Shipping costs and delivery times are shown below. For faster delivery, choose our E-Gift Card, a personalized gift card sent via email.
  • Gift card purchases do not count toward the minimum dollar amount required for free shipping.
Method Cost Order Arrival
Ground $4.00 2-12 Business Days
Air $8.00 4-7 Business Days
 

Order Tracking

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.
 


Order Cancellation and Adjustments

 

Out of Stock Items

If an item in your order is out of stock, our customer care team will be in touch to discuss a solution. We’re unable to back order items that are out of stock.

Order Cancellation and Adjustments

We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us.


 

Common Questions

 

Can I ship to multiple addresses?

We’re unable to ship a single order to multiple addresses. You’ll need to create a new order if you’d like to ship to more than one address.

 

What shipping method do you use?

We ship our packages via UPS, USPS, Fedex and Canada Post.

 

Can I enter special delivery instructions?

If you have any special delivery instructions, please select the box that says ''This is a gift'' during checkout and enter your request. If you have any questions, please contact us.

 

Can I return my product if it arrives melted, or melts while I've stored it?

Products labeled with our melt warning symbol are designed to melt around body temperature. Especially in the summer months or in hot climates, it’s possible for these products to melt while in transit. If products with a melt warning arrive melted, we won’t be able to replace or refund them, so order at your own risk! To avoid disappointment in hot climates or seasons, we recommend purchasing meltable products at your local shop. If melting does happen, in most cases you can simply pop the product into the fridge to solidify and they’ll still be usable (though may not look as pretty!). Once they’ve arrived, keep meltable products in a cool spot away from direct sunlight.