Does Lush offer product samples?
We frequently include product samples when we ship purchased items. Unfortunately we are unable to ship samples separately due to the volume of requests that we receive.
Are your products gluten-free?
Many of our products do not contain gluten, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there's always a risk that they've come into contact with gluten-containing ingredients. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product's ingredients list before use.
Are your products nut-free?
Many of our products do not contain nuts, however we do make and store all of our products within the same facilities. As a warning for those with extreme allergies, we take great care to prevent cross contamination, but there's always a risk that they've come into contact with nut-containing products. Transparency is important to us, and you can find a list of the ingredients for every product on its packaging (if applicable), gift insert, in-store sign and our website product pages. Check the individual product's ingredients list before use.
Are your products fragrance-free?
Scent is such an important part of our identity, something that makes us who we are. Most of our products contain essential oils, but even our most gentle products have fragrance due to the fact that the ingredients themselves have a scent. In order to remove that scent and be truly "fragrance-free", we would have to introduce more synthetics, which isn't the direction that our company wishes to take at this time.
How should I store my packaging-free products?
We recommend keeping your naked products in a dry, cool environment away from sunlight and excess heat. You can use any airtight container, a glass jar or one of our tins. If you use the product in the shower or bath, make sure that you let it drain and dry out before storing it.
How do I know if my product is fresh? What is the expiration date?
All of our potted and bottled products have a sticker on the side that gives you both the date it was made as well as the date by which we recommend you use it. Our soaps and naked products are good for up to 14 months after the date they are made, and we always try to get them to you as fresh as possible. Fresh face masks (sold in the fridge in-store) don't contain any preservatives so they need to be kept refrigerated and expire within one month.
Why is my container only filled halfway?
To minimize the need to purchase many different sizes of containers for each of our products, we store just a few sizes and fill the containers based on weight instead of volume.
Why are your products packaged in plastic bags?
The cellophane bags we use to wrap our naked items for online orders and in the gifts packed in our Vancouver manufacturing facility are made from vegetable-based cellulose that's 100% compostable when processed at an industrial facility. These bags allow naked products to arrive in the same beautiful condition as when they were made. We're working hard to transition to the same 100% industrially-compostable cellulose for all our wrapped naked products that are packed in our Toronto facility.
Do you take back empty containers for recycling?
Yes! When you bring back five clean Lush #5 plastic pots (black or clear) to our stores, you can exchange them for a free fresh face mask. The pots go to our recycling partners in Vancouver and Toronto where they're recycled into new pots for our products.
Which face mask can I choose for free when I return five black pots for recycling?
You can choose any of the fresh face masks available at that particular store location. Fresh face masks are the ones kept in the fridge. The ones kept on store shelves are not included in the free fresh face mask offer.