Contact us

Hey Lushie!

We can't wait to chat with you, however, we are experiencing very high call volumes at the moment. We're so sorry to make you wait—we're working hard to get to you as soon as possible. If you have an urgent request, please give us a call or use the webchat function. Both have about a one-hour wait time. If the webchat function is not available, a phone call is best. We also have a convenient callback feature that you can choose so you don’t have to wait on hold. If you have any further questions about order wait times, please read our handy FAQs. Thank you again for your patience and understanding.

Mailing Address

Looking for a donation, giveaway, discount or sponsorship?

Unfortunately, we're only able to donate products through our Charitable Giving program, which supports small grassroots organizations fighting for environmental protection, animal advocacy and human rights. As such, we also do not have the capacity to fund sponsorships or personal fundraising initiatives.

We go to great lengths to ethically source our ingredients from sustainable producers across the world, and to ensure we pay our suppliers a fair price, we also do not offer discounts on any of our products.

Learn more about the organizations we support, our funding guidelines and current partners on our Charity Pot page.

Consultations

Our store locations are temporarily closed so we can ensure safe social distancing during Covid-19. But we know you've missed the friendly, helpful faces of our staff. And they've missed you. So we're offering one-on-one consultation calls* with our shop managers to help you discover the best products for your skin, hair and body, along with tips on how to use them for best results.

If you're interested in booking a consultation, click here.

*Please note that shop managers will not have information about active orders and cannot answer questions about status or delays. This service is currently only available to customers in Canada or the United States of America.