Shipping Info

Shipping Options and Approximate Rates

Purchases will be shipped via UPS from either our Vancouver or Toronto distribution center. You can expect your purchase to arrive within 4-12 business days from receipt of your order. For an additional charge, we can expedite delivery to most destinations in 1-4 business days.

  • The shipping and handling cost for your order is based on the total weight of the order.
  • Please allow up to 2 business days to process and pack your order.
  • Orders are shipped on business days only. Business days are Monday-Friday, excluding public holidays.
  • Delivery times shown below are based upon normal business volume. You may choose to upgrade the shipping method for faster delivery. Not all delivery methods are available to all areas.
  • Note: Your package will come from one of our Canadian distribution facilities located in Vancouver and Toronto, Canada.
Method Cost
Smaller package
of approx. 3 kg or less
Cost
Larger package
of approx. 4.5 kg
Order Arrival
Ground $6.00 $10.00 5 - 12 business days
Air $8.00 $12.00 4 - 7 business days
Priority $35.00 approx* $45.00 approx* 1 - 4 business days

P.O. Boxes and Rural Areas

Most orders will be shipped by UPS, but deliveries to P.O. boxes and most rural areas will go through Canada Post. For more information, please reach out to our customer care team at 1-800-733-5874 or customercare@lush.com.

International Addresses

Unfortunately, we cannot ship internationally at this time.

Gift Cards

  • Gift cards are sent separately from other items.
  • Shipping costs and delivery times are shown below. For faster delivery, choose our E-Gift Card, a personalized gift card sent via email.
Method Cost Order Arrival
Ground $4.00 2 - 12 Business Days
Air $8.00 4 - 7 Business Days

Out of Stock Items

We apologize for the inconvenience this may cause. If your item is out of stock we will contact you to discuss how you would like the order handled. LUSH does not back order.

Order Cancellation and Changes

We do not normally accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us at 1.888.733.5874 and quote your order number.

Order Tracking

When your order is shipped from our warehouse, we will send you an email to confirm your shipment - this email will include a tracking number and link to enable you to track your package.