Questions & Answers
Do you have questions about this product?You may contact Customer Service or...
get answers from real customers and in-house experts with AnswerBox.
Q:Can I use this to remove eye makeup?Asked on 7/19/2015 by Bec
KristiAnswered on 7/21/2015 by Kristi from Northern California
A:Ultrabland is a great cleanser that will both help remove your makeup and nourish your skin.Answered on 7/19/2015 by Myriam from LUSH Direct
Q:Could I use this like a lip balm of sorts? Or, when I'm applying it to my face, is it safe to put on my lips?Asked on 6/2/2015 by KT from Boston, MA
A:It is definitely fine to use Ultrabland on the lips while cleansing, but you will want to remove it afterwards!Answered on 6/3/2015 by Melissa S from LUSH Direct
A:I am not sure if I would use it in my lips but Lush has a great lip balm in
a tin that is marvelous!!!!Answered on 6/3/2015 by Babs from Huntington Beach, CA
Q:I use ultrabland alot as it has become part of my daily regime. It has always had a creamy white colour to it and a rather thick texture. However, I bought a new container and this ultrabland had streaks of blue running through it. After mixing it, I feel like the product has a slightly bluer hue to it than normal. I used to work for Lush and I dont remember seeing a "mixing" issue or any colour in it. HELP! IS something wrong with this product? I threw my reciept away so I dont even know if I can exchange this for a new one...I have never had a problem with inconsistency in these products. Why is there blue in my ultrabland?Asked on 12/25/2014 by Julia- Long-Time Lush user, wrkd 4 lush from Brampton, Ontario, Canada
A:The streaks of blue could potentially be from the fresh infusion of the iris flowers (perhaps a few (blue) flower petals were not fully blended in). If you are unhappy for any reason with your Ultrabland's color, please bring it in to any shop and they will totally help you!Answered on 12/29/2014 by Elizabeth from LUSH Direct
A:If it's still within the expiration date, I'd try it a few times to see if you get the same results as usual.
Brittany MeyerAnswered on 12/26/2014 by Anonymous
Q:I noticed that this product contains 2 types of parabens. Aren't parabens bad for you?Asked on 10/22/2014 by k.l.egan
A:These ingredients have been used safely in the cosmetics industry and are mild surfactants. And we have been using these ingredients for the last thirty years so it is definitely safe to use! That in mind we are recently replacing SLS for a milder surfactant, sodium coco-sulphate. This new material is kinder to the scalp, but still cleans the hair effectively!Answered on 11/14/2014 by Anonymous
A:All products need to have some kind of self life, so Lush uses the least
amount of preservative required, and from what I understand are trying to
make all their products self preserving without changing what we love the
most about the products. They chose the safest, most proven preservative
wherever they can that does not involve animal testing. Any newer, "safer"
preservative out there probably still require animal trials. Parabens are a
concern because they are linked with breast and other cancers, and can be
absorbed through your skin. Personally, I just avoid using anything under
my arms, such as lotions or most deodorants.Answered on 10/23/2014 by Anonymous
Q:I bought Ultrabland yesterday and tried it out before bed and again in the morning when I woke up. Both times, I removed it as directed with a moist cloth, dried my face then applied a dab (literally barely any) of the Vanishing Cream. I have oily/combination skin (oily t-zone and semi-dry cheeks). I felt so oily after this, that I literally went back and re-washed my face with water and dried off then re-moisterized (just a dab again). I am still feeling like an oil-slick. Help!
I am trying to avoid the hassle returning the product. Am I supposed to use a different face cleanser for morning? (I noticed in the reviews that some customers are not using Ultrabland in the morning??)
I also bought the smallest size of 9-5 for my gym bag. Now I'm scared it will also make my face feel oily.
The only positive I've had with Ultrabland is it removed my makeup.Asked on 3/29/2014 by Amanda from Vancouver
A:Ultrabland is a very effective cleanser, however it sounds like it might be a bit too heavy for you to use twice a day. I would suggest only using it in the evening so that you can remove all of the dirt, debris, and make-up from the day. Make sure to thoroughly wipe your face with a warm washcloth if you're feeling residue left on your skin because Ultrabland should not leave your skin more oily if it's removed properly. Perhaps using one of our water-paired cleansers in the morning would be a better choice, like Coalface or Herbalism. Using a toner in between Ultrabland and Vanishing Cream could also make a big difference as the toner will mattify your skin and prep it for the moisturizer.Answered on 4/2/2014 by Kendra M from LUSH Direct
A:I have oily/combination skin and only use Ultrabland as a make-up remover in the evenings. I rub it on dry skin and then take it off with a wet washcloth and very warm water. It takes a few swipes and rinsing of the cloth to get it all off. I then follow up with a toner and light moisturizer. I don’t like the oily feeling, either, but this is by far the best make-up remover I have found. The very warm (almost hot) water may dry my skin, but I find the heaviness of Ultrabland plus the follow-up moisturizer balances things out. I have been doing this for a few years with no adverse effects. I use a different facial cleanser for mornings and sometimes following Ultrabland in the evening, for times when I’m still left with that super-oily feeling. I hope this helps!Answered on 3/29/2014 by Anonymous
Q:What moisturizer would pair well with this? My skin is normal slightly dry this winter on the mature side at 39 years old. I'm currently using angels on bare skin with eau Roma water and skin drink. I'm finding my skin is a little dry still. ThanksAsked on 2/9/2014 by Suzy from Orillia, ontario
A:Have you tried Skin's Shangri-la? It is one of our richer moisturizers. Full of Grace may be a great option as well!Answered on 3/21/2014 by Kayla from LUSH DIRECT
Q:I am curious what moisturizers and toners would go with this (for acne prone skin).Asked on 8/14/2012 by Ash from Ontario, Canada
A:For acne-prone skin, Tea Trea Water is the best choice as the tea tree oil acts as an antibacterial which can prevent blemishes. In terms of moisturizers, Enzymion is a great choice if you have an oily T-zone. If your skin tends to get clogged easily, Vanishing Cream is our lightest moisturizer and it also has witch hazel to prevent blemishes.Answered on 10/31/2012 by Anonymous