Questions & Answers
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Q:Is this product safe for use on my dogs paw pads?Asked on 4/19/2015 by LabGeekette from Victoria, BC
A:We are unable to claim our products are animal safe, as they have never been tested on animals! For that reason, I would not recommend using it on your dog!Answered on 4/20/2015 by Sal
Q:Does this product really contain frangrance (phthalates) and parabens? Has anyone else contacted the company to find out specifics on the "safe synthetics" ingredients?Asked on 2/17/2015 by HJW from Philadelphia
A:The truth is parabens are completely safe in our skin care. We use natural, food grade parabens and we use the smallest amount possible. The reason we use preservatives is to make sure no bacteria can grow in your product without express permission. We do have a number of products that are self preserving and don't need parabens of any kind! Check it out.Answered on 3/22/2015 by Alexander from LUSH Direct
A:Hi there! I love this cream. It has been a lifesaver on my dry cracked hands. Lush has a statement on parabens and the "safe synthetics" in their catalog and somewhere in their FAQ. It is worth reading.
Sent from my iPhoneAnswered on 2/17/2015 by Anonymous
A:the ingredients are listed clearly on the product page, and yes it does
contain paragons. The thinking is that US law requires that cosmetics sold
in this country contain preservatives and those were regarded as the least
offensive or dangerousAnswered on 2/17/2015 by Anonymous
Q:Is it safe to use lemony flutter on my lips?Asked on 1/20/2013 by Anonymous
A:I would not recommend using this on your lips since it was not designed for the lip area. Lemony Flutter is quite thick and may cause the skin around your lips to break out. If you are looking for a great multipurpose product, I would recommend using Ultrabalm. This is a huge staff fave! You can use it on your cuticles, dry elbows or feet and lots of us have used it on our lips. It is super handy to carry around!Answered on 8/21/2013 by Elizabeth from LUSH Direct
Q:If you have cracked skin, does this product burn or sting when you apply it?Asked on 10/26/2012 by Amber from Southampton, ON
A:Lemony Flutter is meant to be used to prevent chapped and cracked skin rather than healing skin that is already cracked. I would not recommend applying it directly on to cracks in the skin, but feel free to use it after the cracks have healed.Answered on 11/7/2012 by Melissa S from LUSH Direct
Q:Where does Lush source their lanolin from? is it from mulesing free wool?Asked on 12/26/2011 by Anonymous
A:We get our lanolin from New Zealand, and it is gathered from many small family farms (it takes many many sheep to produce a bucket of lanolin!). The method used is pain-free, albeit a bit awkward, and it's important to us that the sheep are well cared for.
As for mulesing- this refers to a process where some wool bearing skin around the “breeches” (the rump) is removed and heals up as bare skin, to prevent “flystrike” and also to keep urine and feces from accumulating there. Flystrike essentially is a nicer sounding way to refer to maggots nesting in the skin, which can result in a painful and slow death for the sheep.
Mulesing often is thought of as being done to yield more wool, however this is not the case, since the purpose is to remove some wool from the area to keep the skin cleaner. There is some controversy about whether anesthesia is performed on animals this procedure is done on, and at this time we're not able to guarantee that on every single family farm the sheep are 100% mulesing-free, as we're currently awaiting more details from our purchasing team. Overall, our thoughts at LUSH are to be kind to animals, and our buyers make visits to ensure the sheep are well-cared for, and in the instance that we may feel this is not the case, we would stop purchasing from that supplier immediately.Answered on 3/21/2012 by Megan from LUSH